- Return Policy
- Brochure Mailing List
- Communications to Serve You
- Fraud Protection and Compliance with Law
- Service Providers
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- Business Transfers
- Cookies, IP Addresses, Pixel Tags and Tracking Technology
- Use of Aggregate Information
- Notification of Policy Changes
- Updating Personal Information
- Contacting Us
RETURNS / EXCHANGES: We will accept returns or exchanges for a period of up to 60 days from the invoice date. After 60 days, all sales are final. There is a Restocking Fee of 20% assessed to all returns. There are no refunds on goods damaged or not in original condition. All sales are final on electrical items. Before returning an item, please contact WCM for a Return Goods Authorization number (RGA #). This number must be written on all packages to be returned, or the packages will be refused. Please include a copy of the invoice with a brief reason for the return. All returns must be sent to WCM freight pre-paid. We will not accept any returns that are sent C.O.D. Once you have been given the RGA #, the return must be sent to WCM within 30 days. DAMAGED GOODS: Claims for damaged shipments should be made by you to the carrier as soon as the damage is discovered. It is your responsibility for filing a damage claim with the carrier. The carrier will then contact us after inspection of the merchandise and issue a claim number. CLAIMS: If you have not received the exact number of packages as indicated on the invoice, a claim must be made immediately with the carrier. We are neither responsible for, nor in a position to make or accept a claim after a carrier accepts the shipment from us. If you receive the correct number of packages as indicated by the invoice and find items missing, please contact WCM within 24 hours of receipt of goods. INSTALLATIONS: WCM is not responsible for installations that are improperly done. If you encounter a problem with a part during installation, please call a WCM representative for assistance at (310) 325-0005. We will be glad to offer any installation tips we may have to help you. Products that are damaged during installation are not returnable.
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by West Coast Metric to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have requested a West Coast Metric brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from West Coast Metric, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that West Coast Metric offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. West Coast Metric takes great pride in having you as a customer and we will ensure your privacy as a customer. West Coast Metric does not sell or exchange names or any other information about our customers with third parties.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
www.westcoastmetric.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
West Coast Metric seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
If you are a registered member at West Coast Metric, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to firstname.lastname@example.org.
We are confident that your visit to West Coast Metric is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 800-247-3202.