Frequently Asked Questions

Q: Payment Options

WCM accepts all major credit cards.

Q: Who is West Coast Metric Inc.

A family owned and operated business since 1977, WCM has been a leader in importing and manufacturing quality parts and accessories for Volkswagens. Additionally, we have manufactured many parts here in the U.S.A. which have been discontinued by Volkswagen. In doing this we have made sure that parts made by WCM meet or surpass the original in look, fit, and quality. Our parts are manufactured to strict tolerances, and we select grades of rubber and other materials that will last. By owning the tooling of over 60% of our products, we have been able to ensure that this high quality standard continues today. All rubber and plastic parts manufactured by WCM are guaranteed for the life of the vehicle. Maintaining a high fill rate is important to us, and it is our policy to stock adequate levels of inventory. Keeping back orders to a minimum.

Q: What makes WCM window rubber the best?

WCM window rubber is the best for a several reasons. First, we use a synthetic material that is stronger, more durable and can withstand extreme temperatures far better than the competition. Second, the extrusion we use is identical to the original extrusion, which makes the fit on the vehicle perfect. Third, the technique we use to splice the rubber together makes it virtually impossible to break. We do not just glue our window rubber together. Thus we can proudly offer a lifetime guarantee for the rubber seals WCM manufactures.

Q: What is the difference between Cal-look or American window seals?

Cal-look window rubber is plain rubber. Where as American style window rubber has a groove to accept metal or plastic decorative trim. American style seals are much more difficult to install but they are both made with same premium rubber and both styles fit perfect. The two styles are purely aesthetic and the choice is under the discretion of the buyer on how they want their Volkswagen to look.

Q: What order is the correct way to install American style window rubber?

First you install the window seal to the glass. Second you install the aluminum trim into the seal. Third, place the glass, seal, and trim, as one unit into the vehicle.

Q: How long will it take for my order to ship?

Orders usually ship the same day if the order was taken before 1:00 P.M.(Pacific time) Web orders placed during closed hours will ship the next business day.

Occasionally we may hold orders for a few days to wait for missing items.

Q: How long will my order take to get to me if it is shipped FedEX standard ground?

California residents usually get their orders in 1-2 days. Southwestern residents will wait approximately 2-3 days. Midwestern states are about 3-4 days away. Eastern states take approximately 5-7 days. Time is estimated in business days.

Q: What is WCM’s return policy?

We will accept returns or exchanges for a period of up to 60 days from the invoice date. After 60 days, all sales are final. There is a Restocking Fee of 20% assessed to all returns. There are no refunds on goods damaged, installed, or not in original condition. All sales are final on electrical items. Before returning an item, please contact WCM for a Return Goods Authorization number (RGA #). This number must be written on all packages to be returned, or the packages will be refused. Please include a copy of the invoice with a brief reason for the return. All returns must be sent to WCM freight pre-paid. We will not accept any returns that are sent C.O.D. Once you have been given the RGA #, the return must be sent to WCM within 30 days.

Damage Claims for damaged shipments should be made by you to the carrier as soon as the damage is discovered. It is your responsibility for filing a damage claim with the carrier. The carrier will then contact us after inspection of the merchandise and issue a claim number. If you have not received the exact number of packages as indicated on the invoice, a claim must be made immediately with the carrier. We are neither responsible for, nor in a position to make or accept a claim after a carrier accepts the shipment from us. If you receive the correct number of packages as indicated by the invoice and find items missing, please contact WCM within 24 hours of receipt of goods.

WCM is not responsible for installations that are improperly done. If you encounter a problem with a part during installation, please email or call a WCM representative for assistance at (310) 325-0005. We will be glad to offer any installation tips we may have to help you. Products that have been installed or are damaged during installation are not returnable.

Q: What’s the difference between German or Brazilian Parts & Door Seals?

You may notice that we carry two kinds of the same part. Usually German or Brazilian which refers to where the parts are made. So you may ask “What’s the difference between the two?” First of all both are made to fit. The difference is the overall quality and price.

German Parts for VW’s are made off the original VW German tooling and tend to last much longer as compared to Brazilian. They also typically fit better as they are made from the original VW factory tooling.

German Door Seals have a sponge like feel, and are light grey when brand new. Just like they were on your car direct from the VW factory. This grey appearance is due to the powder used to release the seal from the mold when made and will turn black over time. We recommend German or USA made Door Seals and parts for those who wish to have the best quality for restorations that will last for decades to come. Restore it once, restore it right!

Bazilian Parts & Door Seals are made to fit your VW and are are for the budget minded person or someone looking to sell the car. Both German or Brazilian will work fine, however Brazilian happens to be a lower quality due to the materials they use and are therefore cheaper. They also will not last as long as the German counterpart and will have to be replaced much sooner.

Q: Why offer both German and Brazilian Parts?

We offer both types to give the customer a choice of which grade they want to purchase. We understand that sometimes the budget is just not there for the higher quality and that not all restorations are the same. It’s important to give customers the option to purchase either German or Brazilian. Once again both types will definitely work, it’s just that the German parts typically fit better and last longer. Please note that sometimes German seals and parts are no longer available or supply is difficult and that Brazilian may be the only option available.

Q: Can I order a complete restoration kit for my car?

There are a few kits that if put together would be the primary rubber and plastic needed to complete the cars rubber restoration. There would be a Window rubber kit, a Door kit that does both doors and a Body kit. A few miscellaneous items you may also need however with those 3 kits you would have it almost covered.

Q: How do I warranty my lifetime warranty WCM rubber?

The rubber must be taken to the point of purchase. Reputable distributors can call us on warranties and provide their customers with new rubber if they choose to. Customers who purchase directly from us can come to us direct, and get rubber replaced after it has been established it is indeed WCM manufactured rubber through proof of purchase by invoice or our records. Please save all invoices for your records.

Q: Do all of your products in your catalog carry a Lifetime Warranty?

No. Only products that WCM manufactures carry a lifetime warranty.


Policies

Q: Return Policy

RETURNS / EXCHANGES: We will accept returns or exchanges for a period of up to 60 days from the invoice date. After 60 days, all sales are final. There is a Restocking Fee of 20% assessed to all returns. There are no refunds on goods damaged or not in original condition. All sales are final on electrical items. Before returning an item, please contact WCM for a Return Goods Authorization number (RGA #). This number must be written on all packages to be returned, or the packages will be refused. Please include a copy of the invoice with a brief reason for the return. All returns must be sent to WCM freight pre-paid. We will not accept any returns that are sent C.O.D. Once you have been given the RGA #, the return must be sent to WCM within 30 days. DAMAGED GOODS: Claims for damaged shipments should be made by you to the carrier as soon as the damage is discovered. It is your responsibility for filing a damage claim with the carrier. The carrier will then contact us after inspection of the merchandise and issue a claim number. CLAIMS: If you have not received the exact number of packages as indicated on the invoice, a claim must be made immediately with the carrier. We are neither responsible for, nor in a position to make or accept a claim after a carrier accepts the shipment from us. If you receive the correct number of packages as indicated by the invoice and find items missing, please contact WCM within 24 hours of receipt of goods. INSTALLATIONS: WCM is not responsible for installations that are improperly done. If you encounter a problem with a part during installation, please call a WCM representative for assistance at (310) 325-0005. We will be glad to offer any installation tips we may have to help you. Products that are damaged during installation are not returnable.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by West Coast Metric to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a West Coast Metric brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from West Coast Metric, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that West Coast Metric offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. West Coast Metric takes great pride in having you as a customer and we will ensure your privacy as a customer. West Coast Metric does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.westcoastmetric.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

West Coast Metric seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

West Coast Metric reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at West Coast Metric, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@westcoastmetric.com.

We are confident that your visit to West Coast Metric is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 800-247-3202.


Terms & Conditions

Q: TERMS OF USE

This disclaimer governs your use of our website. By using our website, you accept this disclaimer in full. West Coast Metric Inc. (WCM) reserves the right to modify these terms at any time. WCM is not responsible for, and expressly disclaims all liability for damages of any kind arising out of use, reference to, or reliance on any information contained within the site. The information contained in this website is for general information purposes only. And while we attempt to keep the information current and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, fitment or availability with respect to the website or the information, products, quantities, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Q: SHIPPING

In some circumstances due the calculated shipping amount may be higher. Estimates may vary due to odd sized boxes or parts. In addition this amount may not reflect any International Customs, Duties, or Imports Fees, which we have no control over.

Q: RETURNS / EXCHANGES

We will accept returns or exchanges for a period of up to 60 days from the invoice date. After 60 days, all sales are final. There is a Restocking Fee of 20% assessed to all returns. There are no refunds on goods damaged, installed, or not in original condition. All sales are final on electrical items. Once you have been given the RGA #, the return must be sent to WCM within 30 days. WCM is not responsible for installations that are improperly done. Products that have been installed or are damaged during installation are not returnable.

Q: PERSONAL INFO

Any personal information submitted via this website will be used solely by West Coast Metric and will not be disclosed to any third parties. We thank you for your business and respect your privacy.

Q: DAMAGED GOODS

Claims for damaged shipments should be made by you to the carrier as soon as the damage is discovered. It is your responsibility for filing a damage claim with the carrier. The carrier will then contact us after inspection of the merchandise and issue a claim number. If you have not received the exact number of packages as indicated on the invoice, a claim must be made immediately with the carrier. We are neither responsible for, nor in a position to make or accept a claim after a carrier accepts the shipment from us. If you receive the correct number of packages as indicated by the invoice and find items missing, please contact WCM within 24 hours of receipt of goods.